SECURITY & PRIVACY POLICY

 

We at FRESH PLUS LIMITED (“Fresh Plus” “we,” “us,” “our” “the company”) know that our users and customers (“you,” “your”) care about how your personal information is collected, used and shared, and we take your privacy seriously. Please read this Security & Privacy Policy (“Policy”) to understand how Fresh Plus may collect, use and disclose your personal data, whether through the Fresh Plus website at http://www.Fresh Plus.sg(“Website”), the Fresh Plus software or mobile application (“App”), or otherwise in the course of our normal business operations. This privacy policy will tell you:

 

  • What information we collect
  • What we do with the information we collect
  • How we may share information
  • How you can limit contact from us

 

By visiting our website and app, you are accepting the practices described in this Privacy Policy. Our website may contain links to other websites operated and maintained by third parties. Other websites may also reference or link to our website. Fresh Plus is not responsible for the privacy practices or the content of such other sites. You should consult the individual privacy policies of those websites to determine their privacy practices before disclosing any personal information.

 

INFORMATION WE COLLECT

 

Information You Provide

We receive, and may store, any information you provide to us through our Website or App. For example, we collect information that you provide when you place an order, register with us, send us an email, call us, sign up for our email offers or Rewards Program or enter a sweepstakes. This information may include:

 

  • your name;
  • your mailing address;
  • your billing address;
  • your e-mail address;
  • your phone number; and
  • your credit card information.

 

It may also include any other personal or preference information you provide to us, including a record of your online product purchases. It may also include information you submit about other people, for example, the name and address of a gift recipient. If you join our Rewards Program we will also store information about your purchases in order to calculate when you are eligible to receive a reward. You can always choose not to provide your personal data, but you may not be able to access or use certain features or services of the Website or App, or to obtain certain services from us.

 

Automatically Collected Information

Our web servers automatically receive certain types of information whenever you interact with us through our website. For example, when you visit the site, our system automatically recognizes your domain name and IP address(es), date and time of visits, the type of browser you use, the website from which your visit originated, page visits, time spent on web pages, and other similar traffic data. No personal information about you is revealed in this process. This information may be used by us to operate the website and to provide general statistics regarding the use of the website.

Please check the settings of your browser and/or device if you want to know what data is automatically sent or if you wish to change your settings. Please also refer to the section on “Use of Cookies” below.

 

Cookies

Our website uses "cookies" to customize your shopping experience or to keep track of your shopping cart. For example, cookies help us store preferences or retrieve products in your shopping cart between visits, from our servers. "Cookies" are pieces of information that are sent to your browser and stored in your computer's hard drive. Cookies enable us to more easily communicate and interact with you. Each time you visit our Website or App from the same computer or device, the cookie will be retrieved from your computer or device, enabling our Website or App to recognize your computer or device as having previously visited our Website or App and thereby increase the functionality of our Website or App on your computer or device. Our cookies cannot be used to get data from your hard drive, to get your email address or any other data that can be traced to you personally. Most web browsers and devices can be set to notify you when you receive a cookie or to prevent cookies from being sent; if you use these features, you may limit the functionality we can provide you when you visit our Website or App.

 

Information from Other Sources

We may obtain information about you from outside sources and combine it with your account information. For example, we may purchase commercially available demographics and other marketing information from third parties to help us better serve you or inform you about products or services that we think will be of interest to you.

We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily. Finally, we may also purchase lists containing your personal information (e.g., postal address, phone number, email address) for advertising and marketing purposes.

 

USE OF INFORMATION

 

Personal Information

We may use your personal information to process or follow up with transactions initiated on the website or through our customer service department to let you know about products and promotions that we think may be of interest to you, or to notify you when you have earned a reward under our Reward Program. We may share information provided by you directly or through cookies with companies that provide support services to us such as a transaction processor, printer, mailing house, or web host or with companies that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose, or to share that information with anyone other than the company and its agents.

 

Disclosure to Successors

We may disclose information you provide to our website when we believe disclosure is appropriate to comply with the law; when it is necessary to identify, contact, bring, or defend legal action against persons or entities that we believe may be causing harm to you, our company, or third parties; and when necessary, to protect or defend our rights or property.

 

Aggregate Information

We may use anonymous IP addresses to help diagnose problems with our server, to administer our Website, or to display the content according to your preferences. Traffic and transaction information may also be shared with business partners and advertisers on an aggregate and anonymous basis.

 

Your Singapore Privacy Rights

Under Singapore law, you have the right to request and receive information from retailers concerning any third parties who have received personal information about you from the retailers for the third parties' direct marketing purposes. Any such requests for information from us can be made by sending an email to freshplusadmin@oneness.com.sg or by calling us at (65) 6718 2252.

 

This Policy is governed by and shall be construed in accordance with Singapore law including without limitation the provisions of the Evidence Act (Chapter 97), Electronic Transactions Act (Cap. 88) and the PDPA, without giving effect to any principles of conflicts of law. You agree to submit to the non-exclusive jurisdiction of the Singapore courts.

 

Disclosures ordered by law

We may disclose information you provide to our website when we believe disclosure is appropriate to comply with the law; when it is necessary to identify, contact, bring, or defend legal action against persons or entities that we believe may be causing harm to you, our company, or third parties; and when necessary, to protect or defend our rights or property.

 

Protecting Children's Privacy

This is a general audience website; it is not directed at children under the age of 13. We do not knowingly collect personal information from any child under the age of 13 at this website, nor do we send email correspondence to anyone who tells us that they are under the age of 13.

 

HOW YOU CAN LINIT CONTACT FROM US

 

Emails

If you provide our company with your email address, you may receive emails from us. If you do not want to receive marketing or promotional emails from us, please email us at freshplusadmin@oneness.com.sgindicating your preference or you may let us know by clicking unsubscribein the email.Please call (65) 67182252if you have further questions about our email unsubscribe process. Your request will be handled promptly, although you may still receive marketing communications that were already in process prior to receipt of your request.

 

Other Mailings

If you supply us with your postal address online you may receive periodic mailings from us that may include information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at (65) 67182252. Your request will be handled promptly, although you may still receive marketing communications that were already in process prior to receipt of your request.

 

Correcting or Updating Information

If you have registered with us, you may review for accuracy and update your profile information online by logging in to "My Account" using your email address and password and editing your information accordingly. The length of time we keep your information will vary depending on the nature of your transactions on the website, App and personal information involved. We have retention standards that meet customer service, legal and regulatory needs. For these reasons, we may keep your information beyond the end of your relationship with us. When your information is no longer required, we will dispose of it with appropriate care and diligence.

 

Security

As your Account is protected by a password for your privacy and security, we ask that you take steps to protect against unauthorized access or use of your Account. Please select and protect your password appropriately and limit access to your device and browser by signing off after you have finished accessing your Account. You are responsible for any loss, theft and compromise of your password and Account Information, and any activity on your Account that takes place through unauthorized password use.

 

Fresh Plus understands the importance of keeping your personal data private and secure. We therefore put in place security arrangements to protect your privacy and personal data, in a manner that we believe is reasonably appropriate to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. Please be informed that despite our best efforts, no security measures are impenetrable. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of your personal data. Fresh Plus does not warrant or guarantee in any way that your personal information or private communications will always remain private and/or safe. Fresh Plus hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorized access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence.

 

Updates to this Policy

Updates and changes to this privacy policy will be posted on our website and will be effective from the date they are posted, unless otherwise noted. New policies will apply to all current and past users of the website and supersede any inconsistent policies previously in effect. Please check our privacy policy on a regular basis.

 

Your Consent

By using our website, you consent to our use of information that is collected or submitted as described in this online privacy policy. This privacy policy is subject to change, so we encourage you to review it periodically.

 

Further Information

If you have any queries or concerns about Fresh Plus’s privacy policy, please contact:

 

FRESH PLUS LIMITED
5 Little Road #03-01

Cemtex Industrial Building

Singapore 536983

Phone: (65) 67182252
Fax: (65) 67182276
Email:freshplusadmin@oneness.com.sg

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