Free Reason for Return Policy
Fresh Plus promise, if the product purchased from our website by customers are not used or expired, and in the original box and/or packaging, customers will enjoy the “7 Days Free Reason for Return Policy”. Customers are required to submit the request through http://www.freshplus.sg/sales/guest/form/. In this case, customers need to bear the related delivery charge. However, regarding to the government policies, the following items will not be subjected to this “7 Days Free Reason for Return Policy”: (i) fresh or perishable products; (ii) Food Products; and (iii) Other products with no-refund nature.
Return with Reason Policy
Fresh Plus promise, if there is any product quality problem, customers can request for refund or exchange within 7 days through our customer service hotline (65) 67182252 or drop an email to firstname.lastname@example.org. We will get back to you within 2 working days.
If the product you purchased has any non-quality issue, such as the actual product different from the picture on the website or the package damage, you can call our hotline to apply for a refund. We will consider your case and get back to you within 2 working days.
Returned Goods Delivery Address
After our service department contacted you, you can deliver the good to the following address:
5 Little Road #03-01, Cemtex Industrial Building, Singapore 536983
Notice: we currently do not accept COD, please settle with our customer service staff first before you send the goods.
Refund Processing Period
The refund processing period is for reference only, the actual date of refund will depend on the bank’s plan, Sincere sorry for all the inconvenience.If you use credit card as the payment method, the processing period will be 3-15 working days, no more than 30 working days.To protect your account safety, your online payment will be refund to the original card you use for that purchase.The refund period count from the day we receive your returned goods.