DELIVERY POLICY

 

Delivery Areas

At present, Fresh Plus delivers to most areas in mainland Singapore but there is delivery surcharge are applicable to restricted areas such as Kranji Turf Club, Changi Airport, Airport Cargo, RWS Sentosa, Army Camps, Sembawang Shipyard, PSA Wharves and Jurong Island.

 

Delivery Cost

The flat rate is SGD $2.00 per order within the mainland. We have the right to cancel the order or ask for additional charge if your location is beyond our delivery area. Order above SGD $20.00 will be free of delivery but not applicable to restricted areas such as Kranji Turf Club, Changi Airport, Airport Cargo, RWS Sentosa, Army Camps, Sembawang Shipyard, PSA Wharves and Jurong Island.

There will be additional surcharge of SGD $3.00 for delivery schedule on Sundays and Public Holidays but not applicable for those orders above SGD $80.00.

 

Delivery Schedule

Delivery only available on working days, from Monday to Saturday 10am to 9pm, excluding Sunday and public holidays. After receiving order and confirm the payment has been posted, then we will proceed to deliver. You can also expect to receive your order within 1 to 2 working days but the premise is the stocks are available.

 

Charge for Restricted Area

Kindly note that there will be additional delivery charges for the following restricted areas. These surcharges are imposed due to the length of time required to gain security clearance into these areas.

The following table is the delivery surcharge for the restricted area.

 

Restricted Area

Charge

Sentosa Island

$ 10.70

Airport Cargo Complex

$ 21.40

Airline Road

$ 21.40

All Army Camps

$ 21.40

Jurong Island

$ 21.40

All PSA Ports

$ 21.40

Sembawang Shipyard

$ 21.40

Kranji Turf Club

$ 21.40

 

Delivery can only be made between 9am to 3pm for the above restricted areas. After confirming the payment had been posted, then we will proceed to deliver. However, the delivery will arrange to next day if the payment posted after 3pm.

For peak seasons like Christmas and Chinese New Year, there will be other area whereby this additional charge will be imposed.

 

Order

All orders made by you are subject to stock availability. Fresh Plus reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoilt, or unavailable for any other reason. Fresh Plus reserves the right to limit your order or the quantity of the product you may order.

 

Unattended Delivery

Fresh Plus aims to provide our customers more options for receiving their orders. For certain deliveries, Fresh Plus may contact and seek for your permission for having your orders left at your doorstep as an “Unattended Delivery.”

Where you specifically instruct Fresh Plus to leave your delivery outside the door of the specified delivery address, such delivery shall be at your sole risk and you accept all liability and risk of loss, theft, and damage. For all other deliveries, please arrange for someone to receive the delivery and sign off the delivery invoice or device.

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